TERMS OF USE & DISCLAIMER

Effective Date: January 1, 2025

Last Updated: November 26, 2025

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## IMPORTANT NOTICE

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

This Disclaimer and Terms of Use ("Disclaimer") governs your use of ATOS Wellness Pte. Ltd. ("ATOS," "we," "us," or "our") services, facilities, website (www.atoswellness.com.sg), and all related communications and materials. By accessing our website, booking appointments, purchasing products, or using our services, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer.

IF YOU DO NOT AGREE WITH ANY PART OF THIS DISCLAIMER, DO NOT USE OUR SERVICES OR WEBSITE.

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## 1. MEDICAL & HEALTH DISCLAIMERS

### 1.1 Not a Substitute for Medical Care

IMPORTANT: ATOS Wellness provides holistic wellness, spa, beauty, and complementary therapies. Our services are NOT a substitute for professional medical diagnosis, treatment, or care.

You acknowledge and agree that:

- ATOS therapists and staff are NOT medical doctors or licensed healthcare providers (unless specifically stated)

- Our treatments are for wellness, relaxation, stress relief, beauty enhancement, and general wellbeing

- We do NOT diagnose, treat, cure, or prevent any medical disease or condition

- Our services complement but do not replace medical treatment

- You should consult a qualified physician for any medical concerns, symptoms, or conditions

Our wellness screenings and bio-resonance assessments:

- Are for informational and wellness purposes only

- Do NOT constitute medical diagnosis

- Should NOT be used as a basis for medical decisions

- Are NOT a substitute for professional medical examination

### 1.2 Consultation with Healthcare Provider Required

You MUST consult your doctor before using ATOS services if you have:

- Any serious medical condition (heart disease, cancer, diabetes, etc.)

- Recent surgery or injury

- Pregnancy (any trimester)

- Implanted medical devices (pacemakers, defibrillators, etc.)

- Chronic pain or unexplained symptoms

- Mental health conditions requiring ongoing treatment

- Any condition requiring medical supervision

- Concerns about whether treatments are safe for you

It is YOUR responsibility to:

- Inform us of ALL medical conditions, medications, and allergies

- Provide accurate and complete health information

- Disclose any changes in your health status

- Follow medical advice from your healthcare provider

- Seek immediate medical attention if you experience adverse reactions

### 1.3 No Medical Claims or Guarantees

We do NOT claim that our services will:

- Cure, treat, or prevent any disease or medical condition

- Replace medical treatment or prescription medications

- Provide guaranteed or specific health outcomes

- Work equally for all individuals

- Deliver results within a specific timeframe

While many clients report positive outcomes, individual results vary significantly based on numerous factors including health status, lifestyle, adherence to recommendations, and individual physiology.

### 1.4 Contraindications & Risk Acknowledgment

Certain treatments may be unsuitable or contraindicated for individuals with specific conditions.

By using our services, you acknowledge:

- You have disclosed all relevant medical information

- You understand that some treatments involve inherent risks

- You accept responsibility for any consequences of incomplete or inaccurate health disclosures

- You have been given the opportunity to ask questions about treatments

- You consent to treatments after understanding potential risks

We reserve the right to:

- Refuse or modify treatments if we believe they pose a health risk

- Require medical clearance before providing certain services

- Stop treatments immediately if adverse reactions occur

- Refer you to medical professionals when appropriate

### 1.5 Pregnancy Disclaimer

Special precautions apply to pregnant clients.

Pregnant women:

- MUST inform us of pregnancy status at booking

- May be restricted from certain treatments (slimming, detox, heat therapy, bio-resonance)

- Should consult their obstetrician before booking any treatments

- May require modified treatment protocols

- Assume all risks if they fail to disclose pregnancy

First trimester treatments are generally NOT recommended. Second and third trimester treatments are available with restrictions and physician approval.

### 1.6 Mental Health Disclaimer

While our services may promote relaxation and stress relief:

- They are NOT a substitute for mental health treatment

- We do NOT treat clinical depression, anxiety disorders, or psychiatric conditions

- Clients under psychiatric care should consult their mental health provider

- Wellness services complement but do not replace therapy or medication

- Immediate psychiatric emergencies should contact emergency services (995) or the National Care Hotline (1800-202-6868)

### 1.7 Pain & Discomfort

During treatments:

- Some discomfort may occur, especially with deep tissue work or certain technologies

- Mild soreness post-treatment is normal (similar to post-exercise soreness)

- You must immediately inform your therapist if you experience:

- Severe pain or sharp pain

- Dizziness, nausea, or breathing difficulty

- Numbness or tingling

- Any unusual or concerning sensations

We are NOT liable for:

- Discomfort from treatments you consented to after being informed

- Aggravation of pre-existing conditions you failed to disclose

- Delayed adverse reactions if you did not follow aftercare instructions

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## 2. SERVICE-SPECIFIC DISCLAIMERS

### 2.1 Spa & Body Treatments

Massage and spa treatments:

- May cause temporary redness, bruising (especially deep tissue), or sensitivity

- Should be avoided if you have infectious conditions, open wounds, or skin infections

- May trigger emotional release (tears, laughter) – this is normal

- Results vary by individual; benefits may be immediate or cumulative

- Require adequate hydration before and after treatment

### 2.2 Facial & Beauty Treatments

Facial treatments:

- May cause temporary redness or sensitivity (especially exfoliating treatments)

- Patch tests are conducted for known sensitivities; reactions can still occur

- Results vary based on skin type, age, lifestyle, and skincare routine

- Multiple sessions typically required for optimal anti-aging results

- Sun protection is essential post-treatment

We do NOT guarantee:

- Specific anti-aging or beauty outcomes

- Wrinkle elimination or skin perfection

- Results equivalent to surgical procedures

- Permanent results without maintenance

### 2.3 Hair & Scalp Treatments

Hair treatments:

- Address hair loss, thinning, and scalp conditions through non-surgical methods

- Are NOT a cure for genetic hair loss (androgenetic alopecia)

- Require multiple sessions for visible results (typically 3-6 months)

- Work best when combined with healthy lifestyle and proper hair care

- May not work for everyone; results vary significantly

We do NOT guarantee:

- Hair regrowth in all cases

- Prevention of further hair loss

- Results comparable to surgical hair transplants

- Specific timelines for visible improvement

### 2.4 Technology-Enhanced Treatments (Touch & Tech)

Bio-resonance, neuro-stimulation, chromotherapy, and other technologies:

- Are complementary wellness tools, NOT medical devices (unless specifically certified)

- Have varying levels of scientific validation

- Are generally safe but may not be suitable for everyone

- Should not be used by individuals with certain implanted devices

- May interact with some medications (disclose all medications)

Individuals with the following should NOT use certain technologies without medical clearance:

- Pacemakers or defibrillators

- Insulin pumps or other implanted devices

- Epilepsy or seizure disorders

- Pregnancy

- Metal implants near treatment area

### 2.5 Wellness Programs

Comprehensive wellness programs (Stress & Balance, Body Reset, etc.):

- Require commitment and lifestyle modifications for best results

- Work best when combined with healthy diet, exercise, and sleep

- May require 6-12 weeks for noticeable transformation

- Are personalized but not customized to the level of medical treatment

- Do NOT replace medical weight loss programs or psychiatric treatment

### 2.6 Products (Skincare, Supplements, etc.)

All products sold by ATOS:

- Are for external use (skincare) or dietary supplementation only

- Are NOT pharmaceutical drugs

- Do NOT diagnose, treat, cure, or prevent disease

- Should be used as directed on packaging

- May cause allergic reactions in sensitive individuals

- Should be discontinued if adverse reactions occur

Supplements:

- Are not evaluated by Singapore's Health Sciences Authority as medications

- May interact with prescription medications (consult your doctor)

- Should not replace a balanced diet

- Are not suitable for pregnant/nursing women without medical approval

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## 3. RESULTS & EXPECTATIONS

### 3.1 Individual Results Vary

ATOS cannot and does not guarantee specific results.

Factors affecting outcomes include:

- Individual health status and medical history

- Age, genetics, and physiological factors

- Lifestyle (diet, exercise, sleep, stress management)

- Adherence to treatment protocols and aftercare instructions

- Consistency of sessions and maintenance

- Pre-existing conditions and medications

- Environmental and occupational factors

Testimonials and case studies:

- Reflect individual experiences and results

- Are NOT typical or guaranteed outcomes

- Should not be relied upon as promises of results

- May represent best-case scenarios

### 3.2 "Results from First Session" Clarification

When we state "guaranteed results from first session," we mean:

- You will experience some noticeable benefit (relaxation, reduced tension, skin glow, etc.)

- NOT that all your concerns will be resolved in one session

- NOT that results will be permanent without maintenance

- Many conditions require multiple sessions for optimal outcomes

If you do NOT feel any benefit after your first trial session, we will work with you to:

- Adjust or modify the treatment

- Offer an alternative treatment better suited to your needs

- Provide a complimentary follow-up session (at management discretion)

### 3.3 Before & After Photos

Before and after photos displayed:

- Represent actual client results (with written consent)

- May not be representative of typical outcomes

- Lighting, angles, and settings may enhance apparent results

- Time frames vary between individuals

- Should be viewed as possibilities, not guarantees

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## 4. BOOKING, PAYMENT & CANCELLATION

### 4.1 Booking Terms

When you book with ATOS:

- You agree to provide accurate personal and health information

- You confirm you are 18+ years old (or accompanied by adult if 14-17)

- You understand that appointments are subject to availability

- You acknowledge that online bookings may require admin confirmation

- You accept our right to refuse service if contraindications exist

Trial packages:

- Are exclusively for first-time clients (one redemption per person)

- Cannot be combined with other promotions unless stated

- Are non-refundable once purchased

- Must be used within validity period (typically 6-12 months)

- Cannot be transferred or resold

### 4.2 Payment Terms

Payment obligations:

- Treatments 60 minutes or less: Payment on day of service

- Treatments over 60 minutes: Advance payment may be required

- Packages and memberships: Full or installment payment required

- Trial packages: Prepayment required to secure booking

Payment methods:

- Cash, NETS, credit/debit cards, PayNow, PayLah

- Credit card payments incur merchant fees:

- Visa/Mastercard: 1.5%

- American Express: 2.5%

- Online payments processed through secure third-party gateways

Outstanding payments:

- May result in suspension of future bookings

- May be subject to interest or collection fees

- May be reported to credit agencies (for significant amounts)

### 4.3 Cancellation & Rescheduling Policy

Client-initiated cancellations:

- 24-hour notice required for all cancellations or changes

- Cancellations within 24 hours: Full treatment fee charged OR voucher forfeited

- No-shows: Full charge applies

- One-time courtesy: First-time short-notice reschedule may be accommodated (documented)

ATOS-initiated cancellations:

- Rare, but may occur due to therapist illness, facility issues, or emergencies

- You will be notified as early as possible

- Full refund or rebooking with no penalty

- Compensation may be offered for significant inconvenience

### 4.4 Refund Policy

Refunds are provided only in exceptional circumstances:

- Service not delivered as booked

- Significant service failure

- At complete discretion of owner/manager

- Trial packages are generally non-refundable once purchased

Refunds will NOT be provided for:

- Client dissatisfaction with results

- Client's change of mind

- Late cancellations or no-shows

- Treatments completed as booked, even if results differ from expectations

- Unused package credits after expiry date

Refund processing:

- Takes 14-30 business days

- Returned to original payment method

- Administrative fees may apply

### 4.5 Package & Membership Terms

Package credits:

- Valid for specified period (typically 6-12 months from purchase)

- Extensions may be granted for medical emergencies (with documentation) at management discretion

- Unused credits expire after validity period with no refund

- May have usage limitations (e.g., frequency restrictions)

- Some packages are non-transferable

Membership:

- Billed monthly or annually

- Minimum commitment periods may apply

- Cancellation requires written notice (typically 30 days)

- Unused benefits do not roll over (unless specified)

- Membership benefits are for named member only (non-transferable)

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## 5. LIABILITY & INDEMNIFICATION

### 5.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY SINGAPORE LAW:

ATOS Wellness, its owners, directors, employees, therapists, and agents SHALL NOT BE LIABLE FOR:

Direct Damages:

- Personal injury or health complications arising from disclosed or undisclosed medical conditions

- Allergic reactions or adverse effects

- Aggravation of pre-existing conditions

- Emotional or psychological distress

- Lost income or business opportunities

- Damage to personal belongings

Indirect, Consequential, or Special Damages:

- Any indirect or consequential damages whatsoever

- Loss of profits, revenue, or business

- Loss of data or information

- Loss of opportunity

- Pain and suffering beyond immediate treatment-related discomfort

Exceptions:

This limitation does not apply to:

- Liability that cannot be excluded by law (e.g., gross negligence, willful misconduct)

- Death or personal injury caused by our negligence

- Fraud or fraudulent misrepresentation

Maximum liability:

- In any event, our maximum aggregate liability shall not exceed the amount you paid for the specific service that gave rise to the claim

### 5.2 Client Responsibilities & Indemnification

You agree to:

- Provide accurate and complete health information

- Follow all pre-treatment and post-treatment instructions

- Inform therapists immediately of any discomfort during treatment

- Disclose all changes in your health status

- Consult with your physician regarding medical concerns

- Follow medical advice over wellness recommendations if they conflict

You indemnify and hold harmless ATOS Wellness from any claims, damages, losses, or expenses (including legal fees) arising from:

- Your failure to disclose accurate medical information

- Your breach of these terms

- Your negligence or willful misconduct

- Your violation of any laws or regulations

- Claims by third parties related to your use of our services

### 5.3 Assumption of Risk

By using ATOS services, you acknowledge and accept:

- Wellness treatments involve inherent risks

- Results are not guaranteed and vary by individual

- Some treatments may cause temporary discomfort

- Rare adverse reactions are possible even with proper precautions

- You voluntarily assume all risks associated with treatments

You specifically assume risks related to:

- Pre-existing medical conditions (disclosed or undisclosed)

- Allergies and sensitivities

- Medication interactions

- Individual physiological responses

- Lifestyle factors affecting outcomes

### 5.4 Third-Party Services

We are NOT responsible or liable for:

- Services provided by third-party practitioners (if any)

- Products manufactured by third parties (we are distributors only)

- Third-party payment processors

- Third-party websites linked from our site

- Corporate wellness programs arranged through employers

- Partnership program terms (HomeTeamNS, NTU Alumni, etc.)

### 5.5 Force Majeure

ATOS is not liable for failure to perform due to circumstances beyond our reasonable control, including:

- Natural disasters (fires, floods, earthquakes)

- Pandemics or public health emergencies

- Government orders or regulations

- Utility failures or internet outages

- Labor disputes or strikes

- Acts of terrorism or war

In such events:

- Appointments will be rescheduled with no penalty

- Prepaid services will remain valid

- Refunds generally will not be issued but credits will be provided

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## 6. INTELLECTUAL PROPERTY

### 6.1 Ownership

All content on www.atoswellness.com.sg and related materials is owned by or licensed to ATOS Wellness, including:

- Text, graphics, images, photos, videos

- Treatment descriptions and protocols

- Logos, trademarks, service marks ("ATOS Wellness," "Touch & Tech," etc.)

- Website design and layout

- Marketing materials and brochures

- Proprietary wellness methodologies

Copyright © 2025 ATOS Wellness Pte. Ltd. All Rights Reserved.

### 6.2 Permitted Use

You may:

- View and print content for personal, non-commercial use

- Share our content on social media using built-in sharing functions

- Link to our website from your personal or business website (with proper attribution)

### 6.3 Prohibited Use

You may NOT:

- Copy, reproduce, or republish content without written permission

- Use our trademarks, logos, or branding without authorization

- Modify, create derivative works, or reverse engineer any content

- Frame our website within another website

- Scrape, harvest, or collect data using automated tools

- Use content for commercial purposes without a license

- Imply endorsement or affiliation without permission

Violation of intellectual property rights may result in:

- Legal action for copyright/trademark infringement

- Damages and legal fees

- Injunctive relief

### 6.4 User-Generated Content

If you submit testimonials, reviews, photos, or other content:

- You grant ATOS a perpetual, worldwide, royalty-free license to use, reproduce, and display the content

- You retain ownership but grant us usage rights

- You represent that you have necessary rights and permissions

- You waive moral rights to the extent permitted by law

- We may edit, modify, or remove content at our discretion

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## 7. WEBSITE DISCLAIMERS

### 7.1 Information Accuracy

We strive for accuracy but make no warranties that:

- Information on our website is accurate, complete, or current

- Content is free from errors, omissions, or technical issues

- Website will be available 24/7 without interruptions

- Software or files are free from viruses or malicious code

Website content is for informational purposes only and should not be relied upon as:

- Medical or health advice

- Binding offers or contracts (until confirmed by us)

- Legal or financial advice

- Comprehensive or exhaustive information

We reserve the right to:

- Modify or update website content at any time without notice

- Correct errors, inaccuracies, or omissions

- Change or discontinue features without liability

### 7.2 Pricing & Promotions

Prices displayed on our website:

- Are in Singapore Dollars (SGD) unless stated otherwise

- Are subject to change without notice

- Exclude GST unless stated as "inclusive of GST"

- May contain errors (we reserve the right to correct and cancel orders)

Promotional offers:

- Are subject to availability and terms and conditions

- May be modified, suspended, or terminated at any time

- Cannot be combined unless explicitly stated

- Are subject to verification of eligibility

We are NOT bound by:

- Pricing errors or system glitches

- Expired or incorrectly displayed promotions

- Offers obtained through unauthorized channels

### 7.3 Links to Third-Party Websites

Our website may contain links to third-party websites (social media, partners, payment processors).

We do NOT:

- Endorse or recommend third-party websites

- Control third-party content or practices

- Accept responsibility for third-party services

- Guarantee accuracy of third-party information

Accessing third-party links:

- Is at your own risk

- Subjects you to their terms and privacy policies

- May expose you to different legal jurisdictions

### 7.4 Website Use & Security

You agree NOT to:

- Use the website for unlawful purposes

- Transmit viruses, malware, or harmful code

- Attempt to gain unauthorized access to systems

- Interfere with website functionality

- Impersonate others or provide false information

- Harvest data or email addresses

- Send spam or unsolicited communications

Security notice:

- We implement reasonable security measures

- However, internet transmission is never 100% secure

- You use the website at your own risk

- We are not liable for unauthorized access to your information

Account security (if applicable):

- You are responsible for maintaining password confidentiality

- You are responsible for all activities under your account

- Notify us immediately of unauthorized access

- We may suspend accounts for security reasons

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## 8. PHOTOGRAPHY, VIDEO & MARKETING

### 8.1 Facility Photography & Surveillance

Our wellness centers may have:

- CCTV surveillance in common areas (for security purposes)

- Photography of facilities for marketing purposes

Please note:

- Treatment rooms do NOT have cameras

- CCTV footage is kept secure and confidential

- Footage is reviewed only for security or legal purposes

- We do NOT photograph or record clients without explicit consent

### 8.2 Marketing Photography & Consent

If we wish to photograph or video your treatment:

- We will obtain separate, explicit written consent

- You can specify usage restrictions

- You can request blurring or anonymization

- Consent can be withdrawn anytime (future use will stop)

We will NEVER:

- Photograph you in treatment rooms without consent

- Use your image commercially without permission

- Share identifiable photos on social media without approval

### 8.3 Client-Generated Content

If you post photos or reviews of ATOS on social media:

- You grant us permission to reshare or repost your content

- We may tag or mention you (you can request we don't)

- You represent that you own the content or have rights to share it

- We may request permission before using your content in advertising

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## 9. BEHAVIORAL STANDARDS & CLIENT CONDUCT

### 9.1 Expected Conduct

Clients are expected to:

- Treat staff with respect and courtesy

- Follow facility rules and therapist instructions

- Arrive on time for appointments

- Dress appropriately (comfortable clothing)

- Maintain personal hygiene

- Turn off mobile phones during treatments

- Respect other clients' privacy and peace

### 9.2 Prohibited Conduct

The following behaviors are strictly prohibited:

- Harassment, abuse, or threatening behavior toward staff

- Sexual misconduct or inappropriate advances

- Intoxication (alcohol or drugs) during appointments

- Smoking within facilities

- Bringing weapons or dangerous items

- Recording or photographing without permission

- Vandalism or property damage

- Disruptive or loud behavior

### 9.3 Consequences

ATOS reserves the right to:

- Refuse service to anyone violating behavioral standards

- Terminate treatment immediately without refund

- Ban individuals from future bookings

- Report serious incidents to authorities

- Pursue legal action for property damage, assault, or harassment

Banned clients:

- Will not receive refunds for unused services

- May be escorted from premises

- May be subject to trespass warnings

### 9.4 Special Considerations

We accommodate diverse clients but require:

- Advance notice of special needs or accommodations

- Respectful communication about sensitive matters

- Understanding that we may not be able to accommodate all requests

- Patience with staff who are doing their best to serve you

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## 10. HEALTH & SAFETY REGULATIONS

### 10.1 Hygiene Standards

We maintain strict hygiene protocols:

- All equipment sanitized between clients

- Fresh linens for every treatment

- Staff adhere to hygiene and grooming standards

- Regular facility cleaning and disinfection

Clients are expected to:

- Inform us of any infectious conditions

- Postpone appointments if ill

- Follow post-treatment hygiene instructions

### 10.2 COVID-19 & Infectious Disease Protocols

We comply with Singapore's Safe Management Measures:

- Mask wearing (except during facials)

- Health screening upon arrival

- Contact tracing (if required by authorities)

- Enhanced sanitization protocols

Requirements may change based on government guidelines. You agree to comply with all current safety measures at the time of your visit.

### 10.3 Emergency Procedures

In case of medical emergencies:

- We will call 995 for ambulance services

- Administer basic first aid if trained

- Notify emergency contacts (provide during booking)

- Document incident details

- Follow up to ensure your wellbeing

We are NOT liable for:

- Delays in emergency response

- Medical outcomes beyond our control

- Pre-existing conditions triggered during treatment (if undisclosed)

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## 11. COMPLAINTS & DISPUTE RESOLUTION

### 11.1 Complaints Process

If you have a concern or complaint:

Step 1: Immediate Resolution

- Speak with your therapist or front desk staff during your visit

- We aim to resolve issues immediately when possible

Step 2: Formal Complaint

- Email: [email protected]

- Phone: 6265-9660

- Mail: 70 Ubi Crescent, #01-04, Singapore 408570

- Provide: Name, booking details, nature of complaint, desired resolution

Step 3: Management Review

- We will investigate within 7-14 business days

- You will receive a written response

- We will offer fair resolution (service credit, refund, etc.)

Step 4: Escalation (if unresolved)

- You may escalate to:

- Consumers Association of Singapore (CASE): www.case.org.sg

- Small Claims Tribunals: For claims under SGD 10,000

- Legal action: As permitted by law

### 11.2 Dispute Resolution & Arbitration

For disputes arising from this Disclaimer or our services:

Preferred method: Negotiation and mediation

- We prefer to resolve disputes amicably without litigation

- We will engage in good faith negotiations

- Mediation through Singapore Mediation Centre is encouraged

Arbitration:

- If negotiation fails, disputes will be resolved through binding arbitration

- Under Singapore International Arbitration Centre (SIAC) rules

- One arbitrator appointed by mutual agreement

- Arbitration conducted in English in Singapore

- Arbitrator's decision is final and binding

Exceptions to arbitration:

- Small claims within tribunal jurisdiction

- Matters requiring urgent injunctive relief

- Claims related to intellectual property infringement

### 11.3 Class Action Waiver

You agree:

- Disputes will be resolved on an individual basis only

- You waive the right to participate in class action lawsuits

- You waive the right to bring claims on behalf of others

- This does not prevent you from reporting to government agencies (PDPC, CASE, etc.)

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## 12. GOVERNING LAW & JURISDICTION

### 12.1 Governing Law

This Disclaimer and all matters related to ATOS services are governed by:

- Laws of the Republic of Singapore

- Singapore contract law

- Singapore Personal Data Protection Act (PDPA)

- Singapore Consumer Protection Act

- Other applicable Singapore statutes and regulations

Interpretation:

- Singapore legal principles apply

- English language version controls

- Headings are for convenience only

### 12.2 Jurisdiction

You agree to submit to:

- Exclusive jurisdiction of Singapore courts

- Venue in Singapore for all legal proceedings

- Service of process in Singapore

Exceptions:

- We may seek injunctive relief in any jurisdiction to protect intellectual property

- You may bring small claims in your local jurisdiction if permitted

### 12.3 International Clients

If you are accessing ATOS services from outside Singapore:

- You do so at your own initiative

- You are responsible for compliance with local laws

- Singapore law governs regardless of your location

- We make no representation that services are appropriate or available in your jurisdiction

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## 13. SEVERABILITY & WAIVER

### 13.1 Severability

If any provision of this Disclaimer is found invalid or unenforceable:

- That provision will be modified to the minimum extent necessary to make it valid

- OR removed if modification is not possible

- All other provisions remain in full force and effect

- The intent and spirit of the Disclaimer will be preserved

### 13.2 Waiver

Failure to enforce any provision does NOT constitute a waiver:

- Our silence or inaction does not waive our rights

- We may enforce provisions at any time

- One-time exceptions do not create precedents

- Waivers must be in writing and signed by authorized personnel

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## 14. ENTIRE AGREEMENT & AMENDMENTS

### 14.1 Entire Agreement

This Disclaimer, together with:

- Our Privacy Policy

- Specific service terms and conditions

- Booking confirmations

- Package or membership agreements

Constitutes the entire agreement between you and ATOS Wellness regarding use of our services and website.

This supersedes:

- All prior oral or written agreements

- Marketing materials or advertisements (which are invitations to treat, not offers)

- Representations by staff (unless confirmed in writing by authorized personnel)

### 14.2 Amendments

We may modify this Disclaimer at any time:

- Changes effective immediately upon posting on the website

- "Last Updated" date will reflect the latest revision

- Material changes may be communicated via email or website notice

- Continued use after changes constitutes acceptance

We encourage you to review this Disclaimer periodically.

### 14.3 No Assignment

You may NOT assign or transfer:

- Your rights or obligations under this Disclaimer

- Your bookings, packages, or memberships (unless explicitly transferable)

- Your relationship with ATOS to another party

We may assign or transfer:

- Our rights and obligations to an acquiring entity

- Your information in connection with business transactions (merger, sale, etc.)

- With notice to you as required by law

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## 15. CONTACT & QUESTIONS

If you have questions about this Disclaimer or need clarification:

ATOS Wellness Customer Service

Email: [email protected]

Phone: 6265-9660 / 6841-9926

Address: 70 Ubi Crescent, #01-04, Singapore 408570

Operating Hours:

Monday–Friday, 9:00 AM – 6:00 PM (HQ)

Monday–Friday, 11:00 AM – 9:00 PM (Wellness Centers)

Saturday, 10:00 AM – 5:30 PM (Wellness Centers)

Sunday: Closed

Wellness Center Locations:

- 25 North Bridge Road, #03-01, Singapore 179104

- 25 North Bridge Road, #03-02 & 03, Singapore 179104 (Inner Harmony)

- 48 Boon Lay Way, #01-10, Singapore 609961

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## 16. ACKNOWLEDGMENT & CONSENT

BY USING ATOS WELLNESS SERVICES OR WEBSITE, YOU ACKNOWLEDGE THAT:

✅ You have read and understood this Disclaimer in its entirety

✅ You agree to be bound by all terms and conditions

✅ You understand the limitations on our liability

✅ You acknowledge the health and medical disclaimers

✅ You accept responsibility for providing accurate health information

✅ You understand that results are not guaranteed

✅ You agree to follow all policies and procedures

✅ You consent to the jurisdiction and governing law provisions

✅ You understand your rights and responsibilities as a client

✅ You will seek medical advice for health concerns

IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

For your first appointment, you may be asked to sign a separate consent form acknowledging specific treatments and this Disclaimer.

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This Disclaimer is effective as of January 1, 2025, and was last updated on November 26, 2025.

ATOS Wellness Pte. Ltd.

Company Registration No.: [Registration Number]

GST Registration No.: [GST Number]

Established 1983 | Singapore's Most Trusted Wellness Sanctuary

www.atoswellness.com.sg

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This Disclaimer is prepared in accordance with Singapore law and wellness industry best practices. It is designed to inform you of our terms, protect your safety, and establish clear expectations for our relationship. We care about your wellbeing and want you to have a positive, safe, and transformative experience at ATOS Wellness.

Welcome to your wellness journey. We look forward to serving you. 🌿