FAQ

E-Shop Policy

Here are some of the common questions asked about our delivery service:

What are the delivery options I can choose from?

Local Delivery

Enjoy the convenience of doorstep delivery by our delivery team within 3-5 working days at just SGD$12.00. We offer a complimentary delivery service for purchases of $300 & above.

There will be an additional $2.24 (inclusive of GST) applicable for local registered article.

LOCAL POSTAGE RATES (inclusive of 7% GST)
Letters, Postcards*, Printed Papers+ And Packets/Packages
Weight Step Up to Standard Regular (C5, C6 & DL size envelope) Standard Large (Up to C4 size envelope) Non-Standard
20g $0.30 $0.60 $0.60
40g $0.37
100g $0.90
250g $0.90 $1.15
500g $1.15 $1.70
1kg $2.55
2kg $3.35

All rates refer to Singapore Currency (inclusive of GST)

* Standard Mail Condition applies if mail items in card form or postcards do not exceed 240mm x 162mm with paper quality of at least 230gsm.

+ Printed papers include annual reports, books, catalogues, direct mail, newspapers or periodicals.

International Delivery

We apologize that we do not deliver overseas currently not unless it’s a corporate purchase.

For corporate purchase / wholesale please drop us an email in the contact page.

Can I choose to do self-collection instead?

Yes, of course!

For self-collection, you may drop by the following locations to have your items collected.

Do take note that, all products collections are supposed to be arranged with the respective outlet/department.

Atos Wellness @ The Adelphi

No. 1 Coleman Street, #03-28
Singapore 179803
Tel : (65) 6333 9018
Fax : (65) 68419959

Atos Wellness @ THE CHEVRONS

48 Boon Lay Way, #01-10
Singapore 609961
Tel: (65) 6563 2282
Fax: (65) 68419959

Atos Fitness Club @ THE CHEVRONS

48 Boon Lay Way, #01-06
Singapore 609961
Tel: (65) 6862 1671
Fax: (65) 68419959

Atos Wellness HQ

213 Kaki Bukit Avenue 1
Shun Li Industrial Park
Singapore 416041
Tel: (65) 6289 3000
Fax: (65) 68419959

When can I expect to receive my delivery?

ORDERS PLACED DELIVERY
Monday – Friday, before 4pm Delivery is estimated to be within 2-4 working days
Monday – Friday, after 4pm Delivery is estimated to be within 3-5 working days
Saturday and Sunday Orders will be processed on the next working day.
Delivery is estimated to be within 2-4 working days after which.

** This delivery guide serves as a general reference for purchase of in-stock items only, and may not necessarily apply for Pre-Order items

Are there any areas that you do not deliver to?

Due to certain restrictions and limitations, we regret that we are unable to deliver to the following areas:

  • Jurong Island
  • Tuas Link
  • Changi Cargo
  • Army Camps
  • Off-shore Islands such as Pulau Ubin
  • Turf Club Avenue
  • Resorts World at Sentosa
  • Singapore Prison Quarters
  • Airbase sites
  • Shipyards

Return & Refund

We do not offer return or refund policy for all consumer products sold via this site.

© 2019 Copyright – All Rights Reserved

Tel: (65) 6841 9925 | Email: enquiries@atos.com.sg | Address: 213 Kaki Bukit Avenue 1, Shun Li Industrial Park, Singapore 416041